GIVE US A CALL FOR A FREE NO OBLIGATION QUOTE! 806-730-2088
FREQUENTLY ASKED QUESTIONS
We know you might have questions about our commercial cleaning services here in Lubbock, how we work, what we offer, and what makes EPIC different. This page was built to give you straightforward answers from a local team that actually understands what businesses in West Texas need. Whether you’re looking for reliable janitorial service, deep cleaning, or specialized floor care, you’ll find helpful details below. And if you don’t see your question listed, just reach out, our Lubbock crew is always happy to help.
FAQ's
Do you provide residential cleaning services in Lubbock?
Not at this time. EPIC Commercial Cleaning focuses solely on commercial facilities throughout Lubbock and the surrounding areas. We specialize in offices, medical spaces, dealerships, schools, and other professional environments. A residential division may come later, but for now, our expertise is all about keeping Lubbock businesses spotless..
What is the typical contract length?
Most of our Lubbock clients choose a one-year service agreement, but we believe flexibility builds trust. That’s why all contracts include a simple 30-day notice clause. If you’re not happy, you’re never locked in, but we’re confident you’ll love working with our team.
What happens after I sign an agreement with EPIC Commercial Cleaning?
Welcome aboard! Once your service agreement is signed, our Lubbock management team schedules an initial deep clean to bring your facility up to EPIC standards, free of charge for most locations. You’ll receive direct contact info for local management, routine check-ins, and consistent communication to ensure everything stays on point.
Do you charge for the initial cleaning?
Usually, no. For most facilities, the initial detailed clean is complimentary once services begin. The only exception would be extremely neglected spaces that require several days of restorative work. For a normal Lubbock business, that deep clean is on us, it’s part of how we set the bar from day one.
What types of commercial cleaning services do you offer in Lubbock?
EPIC Commercial Cleaning provides full-service janitorial solutions in Lubbock, including office cleaning, medical and dental facility cleaning, retail space cleaning, dealership and showroom cleaning, industrial and warehouse cleaning, and specialized services such as floor care, post-construction cleanup, and event cleaning. Visit our Services page for the complete list.
Are you insured and bonded?
Yes. EPIC Commercial Cleaning maintains full general liability coverage. ($1M/$2M) We’re happy to provide a current certificate of insurance (COI) upon request.
Do you outsource cleaning in Lubbock?
Never. All Lubbock cleaning crews are EPIC employees, trained, vetted, and managed directly by our local leadership. We don’t sub-contract or hand off accounts. That’s how we maintain consistent quality and accountability across every facility we service.
Which areas around Lubbock do you serve?
We service businesses throughout Lubbock County and nearby communities, including Wolfforth, Slaton, Idalou, Shallowater, and Levelland. If you’re unsure whether we cover your area, just ask chances are, we do.
Do you use eco-friendly products?
Yes. We offer green cleaning options that are safe for employees, clients, and the environment, without compromising the level of cleanliness you expect.
How do you ensure quality control?
Our Lubbock management team performs regular inspections, uses detailed checklists, and communicates directly with clients to confirm satisfaction. Each cleaner is trained using EPIC’s quality standards, and we welcome ongoing feedback to ensure your facility always meets expectations.
Can you tailor cleaning plans to fit my business?
Absolutely. Every business operates differently, so your cleaning plan should too. We customize frequency, scope, and scheduling based on your facility’s size, hours, and specific needs.
How are employees vetted and trained?
Every cleaner in Lubbock passes a background check and receives comprehensive training in cleaning systems, safety, and customer service. We only hire team members who reflect the professionalism our clients expect.
Do you still follow COVID-19 cleaning guidelines?
Yes. Our cleaning and disinfection practices continue to align with current CDC recommendations. We also offer specialized disinfection services upon request for high-traffic or medical environments.
How do I get a quote for commercial cleaning in Lubbock?
Getting a quote is easy. You can call, email, or fill out our contact form, and a member of our local team will reach out to schedule a quick walkthrough. We’ll assess your space, discuss your goals, and send a transparent proposal, no hidden fees, no pushy upsells.
What is your policy on cancellations or rescheduling services? We offer flexible scheduling. However, we request that any cancellations or rescheduling be communicated at least 24 hours in advance.
Do you offer one-time cleaning services or only ongoing contracts?
Both. Whether you need a one-time deep clean, post-construction cleanup, or ongoing janitorial service, we can build a plan that fits your business.
How can I apply for a job with EPIC in Lubbock?
We’re always looking for dependable people to join our Lubbock cleaning team. Visit the Employment page on our website to apply directly. We’ll review your application and reach out if there’s a good fit.
